Jetblue Mastercard Review Has Anyone Had Trouble Getting the Accounts Linked
JetBlue Card
Overall card rating
iii.4
from Credit Karma members
Most helpful positive review
Recon Works!
Credit Karma Member
I applied for this carte a fiddling over 2wks ago and got a demand more time to review response... so I went online to check app status and saw that I was denied due to besides many inquires and new acct (I'd but opened a AMEX Blue and Chase Freedom). I understood and walked away. Last dark I read online to endeavour the reconsideration line. I chosen and explicate that although I have the new accounts with AMEX & Chase, I opened them to strengthen my credit contour... yet, I travel Jetblue all the time!!! I further explained that I have a 100% on time payment history, all accounts are in expert standing and that I make certain that my utilization is below 30%. The rep agreed and approved my globe mastercard with an initial $3k limit. Hopefully they increment often and the limit volition exist raised inside a few months. I'm only happy to have information technology every bit I frequent Jetblue, information technology will be swell to get 3x the points on travel, 2x on groceries ansmd restaurants and 1pt on other purchases... plus the 50% off in flight purchases!!!
Virtually helpful negative review
About annoying account I have
Credit Karma Member
I miss my jet blue business organization amex. I was and then disappointed when jet bluish amex sold to Barclay. Starting time off, the online platform makes no sense. I asked customer service why my account was partitioned into separate sub accounts, they couldn't answer. One shows $5000 of available credit that I deceit access. I asked why do I take this available credit and why give it to me if I deceit access it? They flat out told me they have no idea. But thats the lest of my issues. Every calendar month when I go to pay my bill, I have to call them. Not just exercise you need your username and countersign, yous also need to reply a gear up of security questions overtime you log in. Many of these questions tin accept multiple answers so not only do you have to get the right one, you too take to think if was capitalized, if there was an due south at the end, or a infinite.... if y'all mess i up more then twice you take to call and await on hold to reset your account. Well if thats non enough of a pain in the a** , you lot also accept to reset your password every 90 days. I could never go on upwards on that unless I salve a log somewhere with all my updated passwords. No financial account I have anywhere requires that. Possibly if I was a spy I would need that type of security, but Im simply an average guy who is not all that paranoid. And lastly, every card I take process a payment either immediately or the next day. The Jet Bluish bill of fare will take upwards to a week. A week to process an online payment? in 2016? past the time the payment hits me bank account, I take already forgot about it. Barclay, your Terrible.
Member ratings
All member reviews (34)
16
5
0
vi
7
Travel Bill of fare
Credit Karma Member
Horrible Customer Service. Incompetent. Horrible organisation for disputes, account issues, etc. Y'all take to wait xv days to dispute a charge and no disputes tin can be made over the phone. Fax and Mail only! Impaired!
Garbage customer service
Credit Karma Member
Although the perks of costless miles is adept, and I've gotten a few trips on information technology, ultimately beware of any purchases using it directly as they offer cypher heir-apparent coverage. They claim fraud is But if a card is stolen, non in your possession. I was scammed by an online merchant and Barclays refused to offer coverage, and refused to work with Paypal who in effect said they'd refund me (ie. Barclays then me) if Barclays simply resubmitted a merits properly, which they did not. They wasted my time requesting faxes and submitting documentation and writing PO boxes and never bothered to inform me they fabricated the determination to reject the claims within 24 hours of receiving it. I only establish out later on when I called them back to confirm. At one point the customer service rep claimed that fraudulent transactions are the jurisdiciton of government regulation and the FBI, and not their responsibility. It'southward but a lame credit card with high interest but as I said, information technology does offer decent JetBlue perks which is my airline of option. Just practice not use the carte for purchases other than rock solid merchants because you have zilch protection. Mastercard itself does offer more actual buyer protections but it's limited.
Poor application process & coordination
Credit Karma Member
Although I already had another Barclays card and a FICO score over 800, they took over a week to approve me for this one. Then it took about some other week for it to get in, and so I got it exactly two weeks after applying, which is definitely longer than I remember for other cards. Today, I got an email from them saying that they couldn't link the credit card to my TrueBlue business relationship, even though I provided the business relationship number on the application. Then I had to call JetBlue directly to fix this, all the same they connected me with someone who apparently doesn't actually work at JetBlue and sounded like he was at home. He had to speak with someone at JetBlue while he put me on concur, and and so put in an "escalation" to have the accounts linked. I was told that could accept anywhere betwixt 14-30 days. Keep in listen, the but advantage of this card is TrueBlue points, and nonetheless at that place is a convoluted procedure involving a phone call of over 45 minutes (with hold time) leading to an "escalation" in order to fix upwardly that basic purpose of this account, hopefully within a calendar month and a half of the application. So clearly at that place is petty to no coordination between Barclays and JetBlue in managing this program.
Great Perks / Base Customer Service
Credit Karma Fellow member
Had the JetBlue Business organization Card since 4/2016. Amazing perks that is all listed on the website and leverage the Mosaic condition. The cons are the customer services and how the entire backend process does non compare to other cards that I accept. When making payments over $4,000 information technology usually takes upwards to x business organization days to see the available rest reflected even though they clearly debited the bank account in 2-three business days. Paying nether $4,000 volition update the available balance within 3 busines days. When adding a bank account for payment, be aware that equally of six/15/2019, they but permit for sixteen-digits account numbers. If your bank business relationship number is longer, similar mine is, you lot cannot utilise it. The customer service cannot add together the extra digit for you. No Apple Pay integration. Declined on increase request with excellent credit for a $5k increase. I had to call them and ask to speak to a director in the credit department and get them to overwrite the decline since the low credit line continuously reached peak. I have no bug with Amex, Allegiance and Citi for increases. If you're looking for the latest transactions, it volition not immediately show until 5 business organization days or and so. So there's the customer service reps that are of no guidance, nor help. Terminal time I had an issue, I was transferred from JetBlue rep to Mastercard rep, to some other Mastercard rep, only to be brought dorsum to a JetBlue rep. The question was for JetBlue to answer, not Mastercard itself. Yous don't take the same negative customer service experience when speaking to an Amex or Citi customer service. If it wasn't for the JetBlue perks (we travel JetBlue often fifty-fifty prior to the Barcley's carte), then this would be a showstopper.
Neat card tied to a great airline.
Credit Karma Member
No foreign transaction fees and crawly points/ dollar spent - especially 6x on JetBlue Flights. So, if you travel for work and expense your flights, it's not bad. I will agree with other reviews that the client service is kind of a joke. They aren't helpful and transfer the responsibility to some other person/ section and y'all expect on hold for hours... If they coul just care about the customer meliorate, this card would exist 5 stars hands down.
Credit Karma Fellow member
I've owed this carte du jour for years, the points never expire, Ny point paid for three trips last years to DR twice and Columbia. Its my most used carte by far
Terrible customer service
Credit Karma Member
I enjoyed using this card for over iii years. It has no foreign transaction fees and allowed me to take a few trips for costless. Withal I recently detected some fraud on my card in the form of a $100+ cash withdrawal while traveling away in Ireland. I immediately called customer service, submitted a merits to the fraud department and got a new menu. I waited three weeks for them to send me a letter telling me my claim was apartment out denied. I called again explaining that i had never used the menu for cash withdrawals and didn't fifty-fifty know if I had a pivot. They again refused to heed to me and stated I "may accept forgotten nigh" the transaction. I pushed further to speak to a supervisor who again would not heed to me. I empathise the system has policies in place to detect fraud and that those policies often piece of work but they are wrong here - I did not make this transaction and I'm at present stuck paying it considering they don't value their customers enough to investigate further. I pay my bill on time every month and I don't have time to waste speaking to multiple representatives and writing messages. They did the wrong thing by me in this instance and I won't soon forget it. I'thou done.
Horrendous Customer Service
Credit Karma Member
I've had this card over a twelvemonth and use it pretty much exclusively for all of my purchases. I do not carry a balance and pay off the bill of fare in full each month. I was granted a generous credit line upon approval and received a substantial increase within a year. The rewards programme is great and I've managed to redeem several free flights using TrueBlue points since opening the business relationship. However, I've recently had to contact customer service a few times and take never been and then aggravated in my life. Kickoff, it seems that there is only one individual who works in their customer service section. While she seems prissy, she speaks very limited English language and is unable to assist with whatever problems that aren't extremely basic. Additionally, it is difficult to understand her and the connectedness ever seems to exist bad on acme of information technology. The one fourth dimension I asked to speak with a representative who spoke ameliorate English, I was transferred to a person who made information technology very clear that she did not care to help whatsoever. Luckily, I was able to get that result resolved with the merchant. I recently chosen about virtually another issue and again, got that same representative. She seemed to be able to help me this time, but when I asked her to e-mail me a summary of the claim, her response was "We don't use email hither." That seems very odd that a company doesn't apply email, simply ok, whatever. She left me a voicemail the following day and when I chosen back the phone number, she told me that she was unable to help me at that time and I'd accept to telephone call back later. Are you lot kidding me?! You can answer the phone but can't offer assistance? The final few weeks accept been extremely trying and I'g ready to stop using this card entirely. A big part of why I pay with a credit card as opposed to greenbacks is and then that if I have an issue with a merchant, I take some recourse. Unfortunately, their client service department (which seems to consist of ii people) is too incompetent to help. I pray that I don't end up with any fraudulent activity on my carte, because and so I'll really be screwed. Do yourself a favor and avoid this card entirely.
Absolute worst customer service ever!
Credit Karma Member
After Barclay's lost my payment of more than $7000 that cleared my banking company over a month agao, I have now had to call there 3x and still no one has an answer as to where the funds are and they refuse to endeavour to aid earlier their stated "seven to x concern days" which I fine completely unacceptable. I have spoken to managers, supplied bank account and routing #s and called back for 10 days. Information technology apparently must be x BUSINESS days for anyone to find the $7000+ that they have had for more a month. They are robots who just keep repeating themselves. The absolute worst client service e'er! Practise not carp getting this card!!!!!!
Practise not get this carte !!
Credit Karma Fellow member
Do not become this card. When applying for a credit line increase, they volition put it equally a hard inquiry. I could of gotten a new credit menu instead. I always get a credit line increase on my other credit cards but its a soft inquiry not hard. When I called customer service and ask them why they did it a difficult inqury, she didnt know what to say and she kept saying that its suppose to be a hard inquiry. She even got her manager on the phone and didnt give me an respond. Now im stuck with this card and hard inquiry. SMH!!!!!!! Btw, I have splendid credit and still do but this dropped me a lot of bespeak thank you to this card.
See Approval Odds before you utilise
We'll estimate your chances of approval based on your credit profile. Join today — it'south free! Y'all'll also go:
Sign upwards
-
Credit scores and reports
-
Credit monitoring
-
Personalized recommendations
mccaryraidaured74.blogspot.com
Source: https://www.creditkarma.com/reviews/credit-card/single/id/CCBarclays1400
0 Response to "Jetblue Mastercard Review Has Anyone Had Trouble Getting the Accounts Linked"
Post a Comment